Contact us

Welcome

Welcome to my shop!

All of the jewelry that you see on HSLDesigns is created by hand in my home studio/workshop. All photography is done by me. Most of my items are one-of-a-kind, but I would be happy to recreate anything that I have previously sold, or create a custom piece for you. Jewelry is only limited by your imagination!

Since we aren't able to talk face-to-face, my goal is to make HSLDesigns' policies simple and straightforward, with my ultimate goal being an easy transaction and your complete satisfaction with your new jewelry.

If you have any questions or if you need clarification, please do not hesitate to contact me! I’m happy to discuss anything about my products.

Shipping details

When you make a purchase, you will receive an email confirming your purchase. All items are shipped using insured USPS priority mail with tracking. Please reference the USPS website if you have any questions about the delivery process.

Items will be shipped to the address you provide during checkout. Items will be shipped in protective packaging and carefully secured to ensure safe delivery to their destination.

Ready Made Items:
Please allow 3-5 business days for your order to be processed and shipped.

**Custom/Made to Order Items:
If you have requested a custom item, depending on the complexity, processing time is typically 4 weeks. I will contact you as to the projected completion time if it is longer than this.

For made to order items listed in my shop (stacking rings, bullet rings), processing time is 5-10 business days.

HSLDesigns is open Monday through Friday from 9 AM to 5 PM, US CST/CDT. Orders placed after 5 PM will be considered as placed on the next business day.

I will be happy to ship items internationally, but I do not offer that as a standard option during checkout. Insured shipping costs vary greatly depending on your location. If you are located outside of the United States, please contact me, and I will calculate the shipping costs for you. I ship internationally via USPS registered mail.

Refunds, returns & exchanges

Customer satisfaction is very important to me! Please contact me immediately with any concerns and I will work with you to resolve them. I want you to be fully satisfied with your HSLDesigns shopping experience!

Custom orders, to include items that have been modified at the customer’s request (e.g. changing the length of a bracelet or necklace) are considered final on the next business day after you place your order. You may cancel your custom order on the same day if you desire. I cannot honor cancellations or refunds of custom orders outside of this one-day window. Custom orders can require significant effort and material overhead costs, and I appreciate your understanding of this policy.

Refunds are accepted if you contact me to request the refund within 2 business days of you receiving your item(s). Refunds will only be issued through Zibbet or PayPal (whichever method you originally paid with) within 3 business days after I receive the item(s) from you. Returned items must be unworn, in original condition, and in the original packaging for a full refund. I will additionally refund shipping costs only in the event that you provide a digital photograph at the time of the refund request showing that my product(s) arrived damaged or defective.

I am extremely careful when I hand-make and package your jewelry and I do not expect that anyone will ever receive a damaged or defective product. However, unfortunate things can happen, and please keep your dog away from the mailman to minimize chances of damage.

I am not responsible for lost items while in transit back to me.

Additional information

Care instructions
The best way to prevent any tarnish on your piece is to wear it often and avoid getting it wet. To prevent tarnish when not wearing your jewelry, store in an air tight plastic bag. If your piece has a stone (or stones) in it, do not use commercial silver cleaner, which can damage the stone(s). All you need to clean your piece and keep it looking fresh is a dedicated soft-bristle toothbrush and dish soap under warm water. Wipe dry with a paper towel and polish with a polishing cloth.

What is Argentium Sterling Silver?
Most of my jewelry is made with Argentium Sterling Silver. Unlike traditional Sterling Silver (92.5% silver bonded with highly tarnish-able copper), Argentium is 93.5% silver and bonded with germanium. Argentium silver presents a bright white color that is closer to fine silver (99.9% silver) than traditional sterling, yet is extremely slow to tarnish under most conditions.

Custom and personalized orders
Processing time for custom orders is typically 4-8 weeks. I will be in contact with you as to the projected completion time if it is longer or shorter than this. For custom orders and modification requests, depending on the materials you request and/or the time involved in the project, I require a deposit at the time of your order for between 50% and 100% of the item price.

Deposits on custom orders are only refundable within 24 hours of making the deposit, as this covers my design time and cost of materials purchased.

Gift wrapping and packaging
All of my jewelry comes wrapped in a gift box tied with ribbon, free of charge. All of my Argentium Sterling and Sterling silver pieces also come with a complimentary polishing cloth to keep your pieces looking fresh.

Sizing details
Rings: For your convenience, ring sizing gauges are now available in my shop. Used to figure out your size for for any HSLDesigns made to order/ready made rings. Since these are reusable, you can use them for all your fingers multiple times to check/re-check the size.

For custom/commissioned rings: A complimentary ring sizer will be sent to you free of charge at the beginning of the design process. If you have previously purchased a ring sizer and decide to have a ring commissioned by me, please let me know and I will deduct that from the price of your commissioned piece.

These sizers match up with all of my other ring sizing metal tools.

LIABILITY & DISCLAIMERS
My products may be small and/or may contain sharp points (earring hooks, for example), and should never be handled or worn by unattended children. I assume no liability for damages, loss, or injury resulting in whole or in part from the improper or incorrect use or handling of my products, to include any alterations, modifications, repair, or repair attempts by anyone other than me. Please be careful with your jewelry!

All products are subject to the terms and conditions as stated here in my policies.

By placing an order, you certify that you have read and that you fully understand and accept all of my policies. I reserve the right to change my policies at any time.

Quality handcrafted jewelry made uniquely for you.

Welcome to HSLDesigns! I hope you enjoy looking through my unique handmade pieces of Jewelry Art.

Please message me with any questions or custom order requests.

Thank you for supporting my passion!